Solero Frequently Asked Questions

            
Q) What is the difference between items marked "Solero" and those marked "Legacy"?
Solero Editions can be transposed into any key or clef and you can listen to these sections and even adjust the tempo to suit your needs.
Legacy Editions can be downloaded and printed using the Solero Viewer, but in order to be true to the publisher's original intentions cannot be transposed.
Q) How do I purchase Solero© music?
Downloading music in Solero format requires that you: 1. Register a Username and Password on our Web site 2. Install the Solero Music Viewer (for PC or Mac).Note:You cannot view the free demo song or retreive purchased music until you have completed these two steps.To Register on our Web site:· Go to SightreadMusic.co.uk· Click on "New User" at the top of the page. · Follow the prompts through the new user registration process. Be sure to note your Username and Password. You will need this information to log in to your account on our Web site and in your Solero Viewer. Once registration is complete and you have installed the Solero Music Viewer software:· Login in with your Username and Password. (Pull down the Account menu, and click on Log Out/Log In). · We recommend that you explore the features of the Solero Viewer using the free demo song before you purchase any sheet music.
Q) When I try to print, nothing happens.
A) Avoid doing anything else on your computer while printing your Solero file. Do not close the Solero Viewer until printing is complete.
· Please determine that you can properly print from another application, such as NotePad or WordPad, to verify that your computer and printer are communic· ating properly. If not, then restart the computer and the printer, then try again.
· Once you've verified that your computer and printer are working, try printing the demo piece that you received free when you installed the Solero Music Viewer (usually "The Three Little Maids" or "Ashes of Roses"). If it works now, try printing your song again.
· Sometimes printing problems are related to the use of old or incorrect print drivers. If you do not have the correct and current drivers installed for your printer, then the printouts may not match what you see on screen. You can visit the Web site of your printer manufacturer to verify and download the latest version for your specific printer. For example, to find drivers for HP printers, you would go to www.hp.com, click on Services & Support, and then click on Print Drivers.
· If your printer does not respond, then check your print cables to confirm that the printer receives information correctly. Sometimes simply unplugging, then reconnecting both ends of the printer cable can clear up odd printing problems.
· If you have run out of print rights, please visit our Help page to send a message to customer support. Include your username and the name of the song and we can grant you another print right.
Q) When I tried to print, the paper jammed/the ink ran out
A) Please visit our Help page and send a message to customer support to let us know. Include your username and the name of the song and we can grant you another print right.
Q) When I printed my song, the staff lines were missing or the spacing was really odd.
A) If you're printing on an inkjet printer (as opposed to a laser printer), one thing to try is to set the printer driver to Normal or Draft instead of Best. Please experiment with your settings using the demo song, "The Three Little Maids," as you can print this song as many times as you need/want. If you have a laser printer available, try printing to that instead.
· When you are satisfied with your printout, but you have run out of print rights for the sheet music file you purchased, please visit our Help page and send a message to customer support to let us know. Include your username and the name of the song and we can grant you another print right.
Q) When I printed my song, the notes appeared as squiggles and boxes.
A) When you print a song or a series of songs, make sure that you keep the Solero Viewer open until all the pages have completed printing. This problem usually occurs when you print a long song or several songs in a row, and quit Solero while the printer is still printing your music.
Q) How can I get information about my SightRead Music account?
A) To view, update or change your account information or get your balance, click "My Account" in the upper left corner of our Web pages after logging in.
· Choose what you would like to check/update. If you're trying to change your password and run into problems, be sure you have Cookies enabled in your browser.
· When you edit your account information, once you've made the changes you want, click the Submit button at the bottom of the page.
Q) My credit card is not being accepted but I know it is valid. What's wrong?
A) The most common reason a valid card is declined is that something in the name, address and phone number we have does not match exactly the billing information of the card you're trying to use. Please verify that we have the correct information (in the My Account section of our site). It can be as simple as using a middle initial instead of the full middle name, or vice versa. Sometimes it's caused by entering "n/a" in a field when you have no information to enter (for example, in the Fax field). In that case, just leave the field blank instead of putting in something like "n/a". Make sure the State/Province field is correct or that you have selected 'Not Available' if you are outside the US and Canada?
Q) How do I find songs I purchased in previous versions of the Solero Viewer? I just installed the Solero 7.0 Viewer over a previous version, and the songs do not show up in the new Score List.
A) Scores purchased under the earlier version of Solero are added to the Score List by clicking on the "Synchronize" button. Click here to see how?
Q) Can I manually add scores to the Score List?
A) Yes. Right click in the Score List area, select "Add Local Score To List", browse to the folder where your scores are located -- typically:C:\Program Files\SightReadMusic\Solero\Music -- Open, add score information, OK. ?For detailed instructions click here. ?
Q) What should I do when I press the "Play" button but I don't hear any music playing?
A)Assuming you can hear other sounds and music already, please try the following procedure:
· Open the Solero Music Viewer and open a song. Click on the "Tools" menu. Click on the "Preferences..." menu item. There should be a list of MIDI Devices, one of which is highlighted. Try clicking on a different midi device. Click OK. Try playing the song.

· Repeat for each MIDI Device listed. (Even if it works the first time, you may get a better sound with one of the other MIDI Devices). If you have no MIDI devices listed, try FM Synthesis (or any synthesis option you may have).
· If you have no options at all or if none work, you'll need to install either synthesis or MIDI drivers for your sound card. Check the manufacturer's Web site for more information and to download the drivers.
· Another place you can check is the Volume Control panel. It's located in Windows Start > Programs > Accessories > [Multimedia] or [Entertainment] > Volume Control. Make sure the MIDI panel has the volume turned up, and that the Mute checkbox is not checked.
Q) How do I view Solero® in a different "zoom" size?
A) From the Tools menu, choose Preferences, and click on the Page Layout tab. Select the magnification level you want, then click OK.
Q) How do I keep the notes from being highlighted as they play?
A) From the Tools menu, choose Preferences, and click the Select Color button under the Play Tab, and set the color to black. Click OK, then click OK again.
Q) My scores are playing FM synthesis sound, when I have a wavetable sound card. How do I change the sound to wavetable?
A) From the Tools menu, choose Preferences, and select a MIDI device, then click OK. If you have no MIDI options listed, you may need to install the appropriate drivers for your sound card. Check the manufacturer's Web site for more information, and to download the drivers.
Q) I'm getting an alert that the MIDI device is already in use, but I don't have anything else running.
A) Please check to be sure there are no other sound devices active. By pressing CTRL+ALT+DEL, you can activate your Task Manager to see if other audio devices are active and close them as necessary.If this is unsuccessful, please try the following procedure:· Open the Solero Music Viewer and open a song.
· Click on the "Tools" menu.
· Click on the "Preferences..." menu item.
· There should be a list of MIDI Devices, one of which is highlighted. Try clicking on a different MIDI device.
· Click OK.
· Try playing the song.
· Repeat for each MIDI Device listed.(Even if it works the first time, you may get a better sound with one of the other MIDI Devices).
· If you see no MIDI devices listed, but you see FM Synthesis, try that. Another place you can check is the Volume Control panel. It's located in Windows Start > Programs, > Accessories > [Multimedia] or [Entertainment] > Volume Control. Make sure the MIDI panel has the volume turned up, and that the Mute checkbox is not checked.If it is necessary to further troubleshoot the problem, in the Control Panel open Multimedia and click on the Advanced tab. Click the plus symbol next to MIDI Devices and Instruments. Select each device one at a time and click the Properties button.Make sure the status of each device shows as enabled and working correctly. If the device is not enabled and the option "Do not use MIDI features on this device" is selected, you may want to try selecting "Use MIDI features on this device."If you still can not receive sound, then you may want to try reinstalling the drivers for your sound card. If a MIDI device has accidentally been removed, then reinstalling the drivers for your sound card should re-issue these devices to your system. Please contact the manufacturer of your soundcard to ask further questions about configuring your MIDI drivers, or check their Web site.
Q) How do I change instrument settings for the voices or parts of my score?
A) From the Tools menu, Choose Instrument Settings, or choose Instrument button on the tool bar.
· Click the drop-down list for the instrument group you wish to see changed. If you want more hoices, click the - (minus) sign to the left of the instrument name, so that it changes to a + (plus) sign, and then use the drop-down list for more choices.
· Highlight the instrument of your choice, then click "OK."
Q) Can I use Solero with a Macintosh computer?
A) The Mac version of our Solero Music Viewer is currently in Beta. By clicking to download it you will be able to download, play, transpose and print the music but, since this version is still Beta, there may be a few minor bugs. Please report and problems to our support team at support@sightread.co.uk Also, be sure to read the information provided with the download that explains this beta version.
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